3018 Peoples St. Suite 100
Johnson City, TN 37604
423-282-5510

Hours:
Mon - Fri 10:00 - 5:30
Sat 10:00 - 3:00
Closed Sunday

Connect With Us
 

F.A.Q.


Privacy Policy

 

Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our site, products, and services.

Warranty, Returns and Exchanges

 

We do most of our work right here in our own shop using the highest quality materials and each piece is carefully inspected prior to delivery or shipment. We stand behind everything we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. In the event that there is ever a problem with your jewelry, it can be brought in or mailed back to our shop for inspection. If the problem is determined to be from a structural defect,we will repair or replace the item at no charge to you. You may also return your jewelry to our shop for free prong tightening, repolishing, and cleaning for the life of your fine jewelry, with only nominal shipping fees. Please Contact Us if you have questions or would like to return your item for any of our free warranty services.

Shipping and Processing Times

 

Dempsey’s Jewelers’ orders are shipped via USPS Express Shipping and should arrive to you within 1 to 2 business days after leaving our store. Every shipment is fully insured for its full item value. Upon shipment of your order a tracking # will be emailed, so that you may track your order at every step.

Can I have my own metal melted down and reused in a custom piece?

 

We have the capability to do this, but do not recommend re-using metal from an old piece of jewelry or scrap. Because alloys vary from piece to piece, there is no way to control the chemical composition or structural integrity of the new piece if we do not know the source of the metal.
Generally Yellow Gold recasts ok, but white gold does not. We do not recast platinum or palladium. We offer properly recycled metals as an option for new castings. We can take in old jewelry for “scrap value” credit towards your custom project, and order newly recycled metals that have been accurately chemically balanced.

Can I use my own stones in a custom piece?

 

Yes! As long as your stones are in good condition, they can be reset into a new piece. Contact us for stone setting fees, as they vary with the value, difficulty and durability of the stone.

Custom Time Frame

 

The time it takes to finish a custom piece of jewelry can vary greatly, but we can usually create a simpler piece to your specifications in 3-4 weeks, and more complex pieces average 4-6 weeks. Designing (the fun part!) can easily add a couple weeks to the process, taking into consideration hectic schedules and alteration requests.
Pieces do take longer sometimes, and the reasons vary. The key is that we make your schedule if you have one, and we tell you up front (and as we go) if a decision will add time to the process.
We can meet most realistic schedules, so let us know what is important to you and we will do our very best to achieve it!

Jewelry Maintenance & Care

 

Most precious metals and gemstones will need very little care to keep them looking fresh & new.  A few pointers:

  • We suggest having your piece inspected at least every 6 months for wear and gemstone security.
  • To keep your piece looking great, try to avoid wearing in the shower or the ocean and put your jewelry on last to avoid getting cosmetics or perfumes on them.
  • You can clean most gemstones in commercial jewelry cleaning solution, but don’t submerge pearls, emeralds, opals or anything glued in or inlaid.
  • We also do not suggest regular polishing as microscopic amounts of metal are removed each time.
  • Many of our matte finishes can be restored with a very soft rub with a scothbrite pad (again, be careful not to scuff softer gemstones.)
  • You can expect to need your rings prongs and shanks built up every 5-15 years for gold alloys, every 10-20 years for Palladium & once or twice in a lifetime for Platinum. Pendants and earrings don’t get the same wear and should last a lifetime without these issues, but pendant bails may need built up on occasion.
  • The only gemstones we recommend for engagement and wedding rings, where they will be worn daily for decades are Diamonds, Sapphires and Rubies. Since even these gemstones can scratch or chip, all other gemstones are likely to be damaged much sooner, so be careful choosing lesser gems for everyday jewelry.